Patient Information
Our team at Whitlow Dental Care is committed to providing excellent dental care in a comfortable environment where patients can relax and feel at ease. Here you will find information on what to expect during your first appointment.
Contact Us
We would be happy to hear from you, answer your questions, and schedule an appointment. Call Whitlow Dental Care at 559-441-7700 or stop by our office.
1326 Van Ness Ave, Fresno, CA 93721
New Patients
It is easy to make an appointment for your initial examination and dental treatments. Call 559-441-7700 to speak with a team member.
Insurance
We are contracted with Delta Dental Premier but we are also able to bill any PPO insurance plan. We can file the claims on your behalf, saving you the time and hassle. We can also give you an estimate of your out-of-pocket and what we estimate your insurance plan to pay. Please note that we do not guarantee insurance reimbursement outcomes. While we make every effort to maximize your reimbursement, you are responsible for all fees in their entirety. We do offer financing options for your portion. You can find out more about those options under the financing tab.
Q: What is the difference between HMO and PPO?
PPO
- The insurance company provides the member with a list of participating dentists to choose from. BUT with a PPO plan, you can also go to the dentist of your choice. If you go to a dentist of your choice that is not listed, the dentist will bill the insurance for you but the fees might not match the fee schedule of your insurance. We can always send a pre-authorization to get a better idea of what your insurance will cover. Annual maximums generally range from $1,000 to $2,000.
HMO
- The insurance company will usually assign you to a dentist. Occasionally they will give you a list of dentists that you are allowed to go to. With this plan you can NOT go to a dentist of your choice.
Q: What will my out-of-pocket cost be?
Unfortunately there is no guarantee to know exactly what your insurance plan will pay. The best way to get the most accurate estimate is to send a pre-authorization. It usually takes two to three weeks to receive that back from insurance.
Q: What is a pre-authorization?
A pre-authorization is a list of the proposed treatment that is sent to your insurance company. The insurance company will go over the list of procedures and send back an estimate of what they will cover on each procedure.
Q: Why does my insurance not cover a certain procedure?
Insurance companies have a list of procedures that have been agreed upon between the insurance company and the employer or yourself. We have no control over what procedures your insurance will and will not cover.
Payment Methods – Wells Fargo Health Advantage, Check, or Cash Accepted
Making an Appointment
It is easy to make an appointment for your initial examination and dental treatments with Whitlow Dental Care. Simply call (559) 441-7700 and one of our friendly team members will be happy to assist you. If you schedule an appointment and something comes up, please call and cancel 24 hours in advance so that we can accommodate other patient requests.
What to Expect
Walk into our lobby where you will be greeted by our friendly team. We will provide you with new patient paperwork that includes a health questionnaire and requests for your insurance information and contact information. We will also provide you with information to familiarize you with our office and how we handle things like patient privacy.
Initial Examination
Your initial dental exam will take between an hour to an hour and a half. The experienced team at Whitlow Dental Care will ask you questions, get to know your oral hygiene routine, and listen to you about your health concerns. We believe in educating patients and empowering them to make good choices to improve their oral health. We will demonstrate how to properly care for your teeth and make additional suggestions as needed. Once the doctor has done your examination you will meet with our treatment coordinator to discuss treatment options.
Pain Concerns
We work to ensure our patients feel comfortable, and that includes minimizing their pain as much as possible. If you are undergoing a dental procedure, Dr. Whitlow will meet with you to discuss your pain tolerance and create a plan for pain management. Working together, we will treat your dental health problems in a way that minimizes pain and enables you to get back to your life faster.
Dental Insurance
We accept a variety of insurance providers and endeavor to accommodate our patients' requests. Please call our office at (559) 441-7700 to see if we are currently working with your insurance provider.
Our pricing structure is designed to ensure that patients are able to receive the high-quality dental care they deserve. If your dental insurance will not cover all of your dental treatments, we will work with you to find a payment solution. We are health care professionals first and will work with you to make sure you receive the treatment you need.
Financial Policy
Whitlow Dental Care provides high-quality dental care to families throughout the Fresno area. We understand that every dental patient has different financial needs. We will work with you to find a solution that enables you to get the dental care you need, with or without insurance. Call our office to ask about our different payment options that may include cash, check, financing, and credit cards. We provide budget-friendly dental care, so call today and learn how Whitlow Dental Care is the solution to all of your oral health needs.
